Welcome to the Patient Advice and Liaison Service (PALS) at Duchess Hospital Ikeja

Equipped with state-of-the-art facilities and delivering a blend of multi-speciality healthcare services combined with a unique experience of hospitality.

Contact our PALS team
Patient Advice and Liaison Service (PALS) Duchess Hospital

Patient Advice and Liaison Service (PALS)

At Duchess Hospital Ikeja, we prioritise your health and well-being, striving to ensure your experience with us is nothing short of excellent. We understand that navigating healthcare services can sometimes be challenging, and we’re here to help.

Our Commitment to You
If at any point you feel dissatisfied or have concerns about your care, we encourage you to speak directly with the lead of the ward or department. Our dedicated staff are committed to addressing and resolving your concerns promptly, ensuring your experience with us is as positive and comfortable as possible.

How our PALS team can assist
Should you prefer an alternative approach or need further assistance, our PALS team is ready to step in. Offering a more informal avenue for resolving immediate concerns, PALS aims to provide timely support, typically responding within 15 working days.

Resolution and Advocacy: Whether it’s a specific issue with a service, department, or staff member, PALS is here to facilitate communication and seek resolutions on your behalf.
Information and Guidance: Need clarity about hospital services or how to navigate them? PALS is your go-to source for general inquiries and support.
Feedback Channel: Your suggestions and compliments are invaluable. PALS ensures your voice is heard, channelling feedback to the relevant departments and keeping you informed of outcomes.
Interdepartmental Liaison: To assist you effectively, PALS may access hospital records and liaise with various departments, always maintaining confidentiality and respect for your privacy.

Embracing Your Feedback
Your feedback drives us. It’s essential for continuous improvement and enhancing patient care. Duchess Hospital Ikeja is committed to acknowledging and learning from your experiences to prevent future issues.

Get in Touch with our PALS team
We’re here to listen and support. You can reach out to our PALS team through various channels including a dedicated contact form, email, phone, or by visiting us in person on the Ground floor of the Duchess Hospital. Our office hours are tailored to ensure accessibility for all our patients.

Kindly fill out the form below, and a member of our PALS team will get back to you in less than 24 hours.

  • Operating theatres – The DUCHESS International has five world class electronic modular operating theatres, each with cutting edge medical technology, laminar air flow science and integrated video management systems with high-definition cameras designed to capture and transmit live surgical procedures to teaching and training locations within the building. All of our operating theatres are compliant with international standards of engineering, operational safety and infection control. 

  • Obstetrics & Gynaecology  – The Obstetrics & Gynaecology department offers around-the-clock comprehensive O&G services through dedicated and experienced Consultants and nurses who provide a highly personalised level of care.    Our delivery suites are some of the best in the country, equipped with telemetric foetal monitors designed to follow the progress of labour. We have a dedicated Caesarian section theatre in the unit to ensure speed in surgical intervention if necessary.   Our Obstetrics & Gynaecology facilities are world-class. Our services are delivered in a unique and comfortable setting combining excellence in healthcare with a unique experience of hospitality.   

  • Gastroenterology – Our gastrointestinal care includes a comprehensive consultation, diagnostic imaging, and endoscopy services, as well as on-site speciality clinics for advanced endoscopy, GI cancer, inflammatory bowel disease, oesophageal conditions, and motility disorders.
  • Cardiology – We offer a full range of cardiology expertise and advanced cardiac imaging services for cardiac conditions, including arrhythmia, cardiomyopathy, cardio-oncology, coronary artery disease, heart failure, heart valve disease, preventive cardiology, and inherited cardiac conditions.
  • Radiology – Our radiology department is equipped with advanced imaging and diagnostic equipment, including MRI, CT ultrasound, X-ray, DXA, traditional and transoesophageal echocardiograms, ECG, and mammography with breast tomosynthesis.
  • Endoscopy – Our on-site endoscopy suite can perform various endoscopic evaluations and procedures, including gastroscopy, flexible sigmoidoscopy and colonoscopy.